Legal · Cancellations and refunds
Cancellation and Refund Policy
1. Scope and merchant
This policy applies to HommmAI reservations and subscriptions supplied by HOMMMEDIA LIMITED, company number 17287261, at 128 City Road, London, England, EC1V 2NX, United Kingdom. Paddle acts as Merchant of Record and handles checkout, payment processing, applicable taxes, billing documents and approved refunds.
2. Before activation
You can cancel your launch reservation before activation without a subscription charge. The reservation checkout collects a payment method but is not intended to charge you until access is activated. If an incorrect or duplicate charge occurs before activation, contact us promptly so it can be investigated and, where confirmed, refunded.
3. Activation and future renewals
We will notify you before activation. The first subscription charge is intended to be made on the day access is activated. After activation, you can cancel at any time through the account billing controls or Paddle’s customer portal. Cancellation stops future renewals; unless otherwise required by law, access continues until the end of the period already paid for.
4. When a refund is available
Payments already made are generally non-refundable after the paid service has been supplied. We will provide a refund where required by applicable law and may approve one where a charge was made incorrectly or more than once, or where the paid service was not supplied or materially failed to match its description. This policy does not limit mandatory consumer rights.
5. Statutory cancellation rights
Depending on your location and circumstances, consumer law may provide a cooling-off or cancellation right, including a 14-day period for some UK and EEA consumers. The treatment of services started at your request, and any amount payable for service already supplied, is determined by applicable law. Nothing in this policy asks you to waive a right that cannot lawfully be waived.
6. How to request cancellation or a refund
Use the billing controls in your account to cancel, or email support@hommm.net. For a refund request, include the email address used for the account, the Paddle transaction or invoice identifier if available, and a short explanation. Never send full card details or passwords by email.
7. Refund processing
Approved refunds are processed by Paddle to the original payment method. The time for funds to appear depends on Paddle, the payment network and your bank. We will tell you the outcome of the request and any further information reasonably needed to resolve it.
8. Contact and changes
Questions can be sent to support@hommm.net. We may update this policy for legal, payment-provider or service changes. Material changes will be communicated where required, and the effective date will be updated.